Terms of Sale


1. Applicability

Krouli Solutions AB (”Krouli”) General Terms of Sale is applicable on product and service delivery to customers from 2020-01-01 and replace all of Krouli’s earlier published general terms of sale.

Specific terms for product delivery and/or service delivery can be found under each heading below.

These General Terms of Sale shall  apply unless otherwise agreed.

Specific terms for product delivery

2. Product information

The products presented on Krouli’s website represent Krouli’s ordinary range of goods. In case of a discrepancy between terms, product information or prices stated on Krouli’s website and in other publications, the information on the website shall prevail.

3. Terms of payment and security

Payment can be made by credit/debit card or iDEAL. Payment can also be made against invoice. Invoicing is made after examination of the customer´s credit worthiness.

Unless otherwise agreed, invoice is to be paid so that the invoice amount is accessible on Krouli’s bank account no later than ten (10) days from the date of invoice. If payment is delayed Krouli has the right to charge interest on overdue payment at the then applicable statutory interest rate.

The products remain Krouli’s property until full payment has been made.


If there is reasonable doubt about the customer’s ability to pay, Krouli has the right to shorten the period of credit, demand advance payment or other security for future delivery.

4. Prices and freight

Current prices on products are available on Krouli’s website which is updated in real time. The prices are available in SEK, EUR, GBP, NOK and USD depending on user choice and excluding VAT. Krouli is entitled to change the prices without prior notification. Prices stipulated on the website are valid, if not otherwise has been agreed upon.

Cost for freight will be added to all deliveries. Unless otherwise agreed, the total freight cost is calculated when invoicing the order.

5. Order and order confirmation

By making a purchase from Krouli the customer accepts these General Terms of Sale. By accepting the terms, the customer undertakes to comply with the terms in full.

6. Delivery

Delivery is made inside the EEA by carrier or delivery firm engaged by Krouli with delivery terms: Ex works Krouli’s warehouse. The risk for delivery is passed to the customer when Krouli hands over the product to carrier.

Krouli does not carry any responsibility for delivery being delayed, regardless if the delay depends on delay by the carrier, delay or back order by the product manufacturer or any other circumstance.

7. Repurchase

On the terms provided herein, Krouli accepts repurchase of a product from the ordinary range of goods during sixty (60) days from the date of invoice. In case of a repurchase, the product shall be unused and returned in an unbroken original packing, free from dirt, marking and damages.

The customer shall pay the freight cost for returning the product and the repurchase charge (if any). The freight cost and the repurchase charge (if any) are debited the customer’s outstanding account at Krouli, or are invoiced separately.

8. Transportation damages

Upon receipt of the delivery, the customer must check the delivered products. Transportation damages shall be reported as quickly as possible to Krouli. A hidden transport damage that is not discovered or should have been discovered shall be complained of as soon as possible and under all circumstances within a week from receipt of delivery. If the customer does not make a claim for transport damages within the stipulated timeframe, the customer loses its right to make a claim against the carrier and Krouli.

9. Complaint

Upon receipt of the delivery, the customer must check the delivered products. To have a right to claim that a product/delivery was defective, the customer shall make a complaint to Krouli immediately after the defect was discovered and in no event later than 10 days from the date of invoice, and return the product in the specified manner.

10. Warranty

Warranty on goods is given by the manufacturer of the product. Krouli gives no further warranties in excess of respective manufacturer’s specified warranty terms.

11. Liability

If there are any defects that Krouli is responsible for, Krouli undertakes to, by own choice, remedy the defect by repair, redeliver or repay the purchase price. Krouli has the right to refer the customer directly to respective manufacturer or to service workshop referred to by the manufacturer in order to remedy the defect. Additional rights for the customer may be given by the respective manufacturer´s own warranties directed to the final customer.

12. Special terms for software

All software that is accessible to collect from Krouli’s website is copyright-protected work from the respective manufacturer. Upon purchase of right of use and/or license to software, respective manufacturer’s or licenser’s terms are applicable. The terms can be enclosed or be a part of the software.

General terms for Krouli Webshop

13. Links to third party websites

Links on Krouli’s website enables visitors to leave Krouli’s website. The linked websites are not controlled by Krouli and Krouli carries no responsibility what so ever for the content on such websites or the content in the links on such websites. Krouli provides these links only to facilitate the finding of the websites and the providing of a link does not mean an approval from Krouli of the website in question.

14. Krouli’s website and intellectual property rights

The content on Krouli’s website is owned by Krouli or its licenser. The information is protected by marketing law and laws regarding protection of intellectual property rights, which mean that trademark, firm name, product name, pictures and graphic, design, layout etc. are not to be copied or in any other way used without Krouli´s prior written consent. Printouts or other copying of material is allowed for own, private, non-commercial use. It is forbidden to copy, save or in any other way reproduce, process, change, transmit, transfer, in other ways utilize or exploit material or parts thereof without Krouli´s prior written consent.


15. Personal data

When Krouli is the personal data controller

When a customer orders products and services, Krouli will process personal data about the customer’s contact persons. By creating a business account at Krouli, the customer confirms that the customer has informed the business representatives about Krouli’s process of their personal data and that the customer has obtained their consent to the process.

When Krouli is a personal data processor on behalf of the customer, the parties will enter into a separate personal data processing agreement regarding the processing of personal data performed by Krouli on behalf of the customer.

16. Governing law and disputes

These General Terms of Sale shall be governed by the substantive laws of the Netherlands. Any dispute, controversy or claim arising out of or in connection with these General Terms of Sale, or the breach, termination or invalidity thereof, shall be finally settled by arbitration administered by the Sweden’s Chambers of Commerce. The seat of arbitration shall be Stockholm. The proceedings shall take place in the English language. 

17. Force majeure

Krouli is entitled to, without liability for damages, limit, cancel or postpone deliveries to the extent performance is made impossible or prevented or will cause an increase in price due to circumstances beyond Krouli´s control, such as war like events, riots or revolts, disruptions in public connections, import or export regulations, changes in laws and regulations or in the interpretation thereof, acts of authorities, strike, lockout, blockade or other labour disputes, fire, explosions or other accidents, or defects and delay in services performed by sub-contractor due to the above mentioned circumstances.

18. Other

Krouli reserves the right to amend all information, including but not limited to prices, technical specifications and product offers, without prior notification to the customer.

Information and prices are provided with reservation for misprints and typing-errors, incorrectness in stated technical specifications, supplier’s price rise and for clearance sale.

The information that is available on Krouli’s website does not constitute an undertaking of applicability, suitability or warranty other than when directly stated in writing to the customer. Current offers apply while stocks last, if not otherwise stated.

The customer certifies by accepting these General Terms of Sale that products only will be used in a professional context, such as for example in its own business, training activities or in public businesses.

The customer is not entitled to transfer the agreement or any rights or obligations under the agreement without the prior written consent of Krouli.

Krouli reserves the right to at any time amend these General Terms of Sale.